Question 1

How does IntegricAI work?

Accepted Answer

IntegricAI is a powerful AI phone agent that integrates with your existing phone line. When a customer calls, our AI answers instantly. Using advanced Natural Language Processing (NLP), it understands their request—whether it's a booking, takeaway order, or a question. It can confirm the booking in your system, answer FAQs, or seamlessly transfer complex calls to a designated staff member.

Question 2

Is it really just an answering machine?

Accepted Answer

No. This is a thinking, understanding AI. Unlike a basic voicemail that just records a message, IntegricAI engages in a natural, two-way conversation. It can ask clarifying questions ("Is that for indoor or garden seating?"), process information, and complete tasks in real-time, ensuring the caller's need is fully met without them ever waiting for a callback.

Question 3

Will it sound robotic and impersonal?

Accepted Answer

Our AI is built with state-of-the-art voice technology designed to sound warm and natural. More importantly, it's programmed for hospitality. The goal isn't to replace the human touch but to handle the routine tasks, allowing your staff to provide a more personal, attentive experience to guests in the venue.

Question 4

How do you handle complex requests or upset customers?

Accepted Answer

The AI is trained to recognise keywords that indicate a complex or sensitive situation (like a complaint or a detailed dietary need). It will immediately apologise and escalate the call directly to a live staff member you've designated. You never lose control of the customer experience.

Question 5

How do you handle UK accents and dialects?

Accepted Answer

This is a key differentiator for us. Our AI was **built and trained specifically on UK English**, including a wide range of regional accents like Scouse, Geordie, Brummie, and Glaswegian. We continuously train our models to ensure the highest accuracy across the country.

Question 6

Is IntegricAI compliant with UK GDPR and Ofcom regulations?

Accepted Answer

Absolutely. This is non-negotiable and built into our core.
 • GDPR: We are registered with the UK ICO. All call data is encrypted and stored securely on UK-based servers. We provide full transparency for customers and manage consent correctly.
 • Ofcom: Our system includes mandatory upfront disclosures ("You are speaking to an automated assistant") and complies with all silent call and misdirection guidelines.
We undergo regular compliance audits to ensure peace of mind for our clients.

Question 7

What systems do you integrate with?

Accepted Answer

IntegricAI seamlessly connects with the tools you already use:
 • Booking Platforms: ResDiary, OpenTable, Bookatable, and more.
 • POS Systems: Shopify, Square, and others.
 • Phone Systems: Works with any existing business phone number.
 • Custom APIs: We can build a connection for your specific setup.

Question 8

How much does it cost?

Accepted Answer

We believe in fair and transparent pricing tailored to your specific business needs. The cost of IntegricAI depends on several factors unique to your restaurant, such as:
 • Your average monthly call volume.
 • The complexity of integrations with your existing booking or POS systems (e.g., ResDiary, OpenTable).
 • The level of customisation required for your menu, policies, and FAQs.
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To learn more about how Integric AI can operate with your business, please get in touch with our team here.(https://www.integricai.co.uk/contact)

Question 9

How do I get started?

Accepted Answer

It's quick and easy.
1. Book a Consultation: (https://www.integricai.co.uk/book-online)See the AI in action with a live call.
2. Onboarding: We tailor the AI to your menu, booking policy, and FAQs.
3. Go Live: We handle the technical setup. You can start in under a week.

Question 10

Still have questions?

Accepted Answer

We know this is a big decision. Speak directly with our sales team to get all your answers.

Call our AI-Powered Call Centre today: +44 203 826 8919

Call our AI-Powered Call Centre today:
+44 203 826 8919